Continuous Services
Built for industrial realities: where IT meets OT — and failure is not an option.
Industrial environments demand more than standard IT managed services. Forge Digital brings deep domain knowledge from manufacturing, energy, and industrial digitalization — understanding the real-world consequences of downtime, security breaches, and uncontrolled change.
Reliability Built for Mission-Critical Environments
Building great software is just the beginning. Long-term success requires proactive operations that keep systems reliable, secure, and continuously evolving. We combine DevOps engineering, Site Reliability Engineering, and Agentic Operations into one managed offering — purpose-built for industrial and security-demanding environments where downtime has real consequences.
Site Reliability Engineering
Proactive operations ensuring rock-solid reliability and performance.
Structured incident management with defined severity levels, root-cause analysis, and blameless post-mortems
SLO definition, error budget tracking, and monthly performance reporting
Integrity-verified multi-region backups and annual disaster recovery exercises
Use cases: Full-stack observability for a multi-site industrial platform. DR simulation and runbook maintenance for a critical operational system.
Maintenance & Further Development
Your systems evolve with your business — we ensure continuous delivery of improvements while maintaining stability.
CI/CD pipeline design, operation, and continuous improvement
All environments defined in infrastructure as code across AWS, Azure, GCP, or hybrid setups
ITIL-governed change and release management including CAB reviews and freeze windows
Continuous feature delivery and technical debt reduction
Use cases: Managing monthly patch cycles and change governance for a regulated industrial platform. Delivering new features continuously while keeping a legacy system stable in production.
Agentic Operations
Intelligence that makes operations more proactive and efficient over time.
AI-powered anomaly detection that surfaces issues before they reach users
Automated incident triage, log interpretation, and remediation using known runbooks
Continuous CVE monitoring and security vulnerability prioritisation against your actual component inventory
LLM-assisted documentation, reporting, and post-incident summaries
Use cases: Agents detecting performance degradation patterns before a formal incident is raised. Automated monthly service reports assembled from SLA data, incident timelines, and cloud cost trends.
System Takeover & Modernisation
Inherited a system no one fully understands? We take over existing systems, assess their condition honestly, and create practical paths forward.
Structured transition from another vendor or internal team — environment audit, knowledge transfer, runbook creation
AI-first rebuild for less complex legacy systems; iterative modernization for complex ones
Technical debt assessment and a pragmatic reduction roadmap
Migration to modern architectures with continuity of operations throughout
Use cases: Taking over a business-critical system from an internal team with limited documentation. Iterative re-platforming of a legacy industrial application while maintaining full production operations.
Why Forge Continuous Services
Industrial domain knowledge
We understand complex production environments, OT-adjacent systems, and the real cost of downtime — not just standard IT managed service delivery.
Agentic by design
AI agents are built into the service from day one. As automation matures in your environment, routine work is increasingly handled by agents — meaning faster response, fewer errors, and lower operational costs over time.
Security-first operations
CVE monitoring, SIRT capability, NIST CSF alignment, and bi-annual security reviews are standard across all tiers — not add-ons.
Clear commitments
Three service tiers with defined SLOs, transparent pricing, and a credit mechanism that holds us accountable. 99.0% to 99.9% availability targets depending on tier.
From assessment to operations
Every engagement starts with a structured DevOps & SRE maturity assessment — producing a written gap analysis and proposed service scope. Valuable as a standalone deliverable, and credited against your first service period if you proceed.